Shipping & returns
Shipping rates
Shipping is free to the United States. Orders to the European Union and the United Kingdom pay a flat €5, and the rest of the world pays a flat €9 — per order, no matter how many prints it contains. Every order ships tracked.
Production & delivery times
Each print is produced on demand, usually within 2–4 business days, at the print facility closest to you — faster delivery and a smaller shipping footprint. It then travels 3–10 days depending on the destination. You receive a tracking number by email as soon as it ships. Delivery dates shown at checkout are estimates; a parcel can occasionally be delayed in transit.
Packaging
Prints travel rolled in a rigid protective tube (small sizes ship flat) so they arrive in perfect condition.
Customs & import fees
Most orders are printed within your own region, so customs charges are rare. If your country does apply import duties or taxes — possible in some rest-of-world destinations — they are the buyer's responsibility and are not included in the price.
Damaged or wrong prints — free replacement
It is rare, but if your print arrives damaged or incorrect, email a photo to contact@vorarosa.com within 14 days of delivery and we will send a free replacement right away. No need to return the original.
Change of mind & wrong size
Because every print is produced on demand just for you, we cannot generally accept returns for a change of mind or a wrong size — please double-check the size before ordering, and write to us if you are unsure; we answer fast and are happy to help you choose.
Lost parcels
If tracking shows delivered but nothing arrived, write to us and we will investigate with the carrier. If the parcel truly cannot be located, we can reprint your order at a significant discount.