Everything you
might ask
VORAROSA prints are made to order on 250gsm museum-quality matte paper, come in 14 sizes from €19, ship free to the United States and flat-rate everywhere else, and are replaced free if they arrive damaged. Below, the long version — 28 questions, answered properly.
The prints
What exactly am I buying?
A physical, museum-quality art print of an original VORAROSA design — no digital files. Each print is produced on demand with archival pigment inks on thick matte paper with a soft, gallery-grade finish, then packaged carefully so it arrives in perfect condition. Frames are not included; every print is sized to fit standard, easy-to-find frames.
What paper do you print on?
Heavy 250gsm museum-quality matte paper — acid-free and lignin-free, so it will not yellow or go brittle with age. It has a smooth, slightly textured surface with no shine, the same stock galleries use for exhibition prints. Printing is a 12-colour Giclée process with archival pigment inks.
Is the finish matte or glossy?
Matte, always. There is no gloss coating and no reflection, so you can hang the print opposite a window or under a spotlight and still see the whole image. Matte also photographs better and shows fine detail more honestly than a glossy surface.
Will the colours look exactly like they do on my screen?
Very close, but not pixel-identical. Screens emit light and paper reflects it, and every monitor is calibrated differently, so a colour can look a little brighter or cooler on your display than it does in the final print. The overall palette, contrast and detail are what you see.
Will the print fade over time?
Archival pigment inks are made to resist fading, which is why they are used for gallery and collector prints rather than the dye inks in a home printer. As with any artwork, keep it out of direct, all-day sunlight and it will hold its colour.
Are these original artworks or reproductions?
They are physical prints of original VORAROSA designs, produced on demand. You are buying a print, not a unique original canvas — and not a digital file. We do not sell downloads.
Sizes & framing
Which sizes are available?
Every poster comes in 14 sizes, from A4 and 8×10 inches up to A1 and 24×36 inches, in both European (cm) and US (inch) formats. You choose the size on each poster before adding it to the cart; prices are the same for every design.
How do I choose the right size?
Measure your wall space first and leave a little breathing room around the print. As a rule of thumb: A4 and 8×10 in work on shelves and small walls, 30×40 cm to 50×70 cm suit most rooms, and A1 or 24×36 in make a statement over a sofa or bed. All sizes fit standard frames — and if you are unsure, write to us and we will happily help you choose.
Is a frame included?
No. Prints ship unframed, and the price you see is for the print alone. Every size in the table is a standard format, so you can buy a ready-made frame in any framing shop or homeware store rather than paying for custom framing.
Will the print fit a frame I already own?
If your frame is a standard A size (A4, A3, A2, A1), a standard European centimetre size (30×40, 40×50, 50×70) or a standard US inch size (8×10, 11×14, 12×18, 16×20, 16×24, 18×24, 24×36), yes — pick the matching size at checkout. Measure the frame's opening, not its outer edge.
What is the difference between A2 and 50×70 cm?
They look interchangeable and are not. A2 is 42 × 59.4 cm; 50×70 is 50 × 70 cm — 8 cm wider and 10.6 cm taller, about 40% more paper. An A2 print will float loosely inside a 50×70 frame, and a 50×70 print will not fit an A2 frame at all. Check which one your frame is before ordering.
Which size should I buy for above a sofa or a bed?
A common rule is to fill about two thirds of the width of the furniture below. Above a 200 cm sofa that means roughly 130 cm of art — one 50×70 cm print looks small there, so either go up to A1 (59.4 × 84.1 cm) or hang two or three prints side by side. Every product page also lists which sizes match that particular artwork's proportions.
Do I need a mount or passe-partout?
You do not need one, but a mat border makes almost any print look more considered and lets you use a larger frame than the print itself. If you use one, choose a frame one size up from the print and let the mat make up the difference.
Shipping & delivery
How much does shipping cost?
Shipping is free to the United States. Orders to the European Union and the United Kingdom pay a flat €5, and the rest of the world pays €9 — per order, no matter how many prints it contains. Every order ships tracked.
Do you ship worldwide?
Yes — we ship almost everywhere. Each print is produced at the professional print facility closest to you, which means faster delivery and a smaller shipping footprint.
When will my order arrive?
Each print is produced on demand, usually within 2–4 business days, and then travels 3–10 days depending on the destination. You receive a tracking number by email as soon as it ships. Delivery dates are estimates and usually accurate, but a parcel can occasionally be delayed in transit.
Will I have to pay customs or import fees?
Most orders are printed within your own region (US orders in the US, EU orders in the EU), so customs charges are rare. If your country does apply import duties or taxes — possible in some rest-of-world destinations — they are the buyer's responsibility and are not included in the price.
How is the print packaged?
Rolled in a rigid protective tube for most sizes; the smallest sizes travel flat in a board-backed envelope. Nothing is folded. If your print arrives with a slight curl from the tube, lay it flat under a few heavy books overnight and it will relax.
Where are the prints made?
At the professional print facility closest to your delivery address — US orders are printed in the US, EU orders in the EU. That means shorter shipping, fewer customs surprises and a smaller footprint than shipping everything from one country.
Can I order several prints and pay shipping once?
Yes. Shipping is charged per order, not per print: free to the United States, a flat €5 to the EU and the UK, and a flat €9 to the rest of the world, however many prints are in the basket. Buying a set for a gallery wall in one order is the cheapest way to do it.
Payment & orders
What payment methods do you accept?
All payments are handled by Stripe on a secure checkout page: credit and debit cards, Apple Pay and Google Pay. We never see or store your card details.
Are taxes included in the price?
Yes — the price you see on the product page is the price of the print with taxes included. Shipping is added at checkout according to your destination.
I am not in the eurozone. Can I still order?
Yes. Prices are listed in euros and your card is charged in euros; your bank converts at its own rate, exactly as it would for any other purchase abroad. Apple Pay and Google Pay work the same way.
Can I have an order sent straight to someone else as a gift?
Yes — enter the recipient's address as the delivery address at checkout. The parcel contains the print and packing materials only, with no invoice or price inside.
Can I get a size or a design that is not listed?
Ask us. Write to contact@vorarosa.com with what you have in mind — a size outside the table, or a design you saw and want in a different format — and we will tell you honestly whether it is possible.
Returns & problems
Can I return a print if I change my mind or ordered the wrong size?
Because every print is produced on demand just for you, we cannot accept returns for a change of mind or a wrong size — please double-check the size before ordering (and ask us if in doubt, we answer fast). Anything that arrives damaged or incorrect is covered by our replacement guarantee.
What if my print arrives damaged?
It is rare — prints travel rolled in a rigid protective tube (small sizes ship flat) — but if yours arrives damaged, email us a photo within 14 days of delivery and we will send a free replacement right away. No need to send the original back.
The tracking says delivered, but nothing arrived — what now?
Write to us and we will investigate with the carrier straight away. If the parcel truly cannot be located, we will reprint your order at a significant discount — when tracking clearly confirms delivery we unfortunately cannot reship for free.
Still stuck?
Write to contact@vorarosa.com and a real person answers — usually the same day. If it is about a size, tell us the wall or the frame you are working with and we will tell you which of the 14 formats fits.